Delivery Policy

Last updated: December 2025

At KAYLA, we are committed to delivering your handcrafted leather creations in the best conditions and within the best timeframes. This page details our shipping zones, rates, delivery times, and partner carriers.

1. Shipping Zones and Rates

We ship worldwide. Shipping costs are calculated based on your geographic zone:

Zone	Countries Included	Shipping Cost
Europe (EU)	France, Germany, Belgium, Luxembourg, Netherlands, Spain, Italy, Portugal, Ireland, Austria, Denmark, Sweden, Finland, Greece, Poland, Hungary, Romania, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Malta, Cyprus, Bulgaria, Croatia	€9.00
Europe (non-EU)	Switzerland, Norway, Iceland, United Kingdom, Liechtenstein	€19.00
Americas	United States, Canada, Mexico, Brazil, Argentina, Chile, Colombia, Panama, Paraguay, Uruguay, Venezuela	€49.00
Middle East	Saudi Arabia, Bahrain, United Arab Emirates, Jordan, Kuwait, Lebanon, Oman, Qatar, Turkey	€59.00
Africa	Morocco, Algeria, Tunisia, South Africa, Egypt	€49.00
Asia & Oceania	China, Japan, South Korea, India, Thailand, Vietnam, Australia, New Zealand	€59.00

Shipping costs are displayed in your cart before checkout and are clearly indicated during the payment process.

2. Delivery Times

2.1. Processing Time

All orders are processed and shipped within 1 business day (Monday to Saturday, excluding public holidays).

2.2. Estimated Transit Times

Once your order has been shipped, estimated delivery times are as follows:

Zone	Estimated Delivery Time
Europe (EU)	3 to 5 business days
Europe (non-EU)	5 to 10 business days
Americas	5 to 10 business days
Middle East	5 to 10 business days
Africa	5 to 10 business days
Asia & Oceania	5 to 10 business days

📦 Total Estimated Time: Processing time (1 business day) + Transit time based on your zone.
Example for Europe (EU): 1 + 3 to 5 = 4 to 6 business days total.

Note: These times are estimates and may vary depending on peak periods (sales, holiday season), weather conditions, or customs procedures for international deliveries.

3. Shipping Carriers

To ensure fast and secure delivery of your orders, we work with trusted international carriers:

Chronopost
Colissimo

The carrier is selected by KAYLA based on destination and availability to ensure the best possible service.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

Your tracking number
A direct link to the carrier’s tracking page

You can track your package in real-time until delivery.

5. Customs Duties and Import Taxes

⚠️ Important for deliveries outside the European Union:

For orders shipped to countries outside the European Union (Switzerland, United Kingdom, United States, Canada, Middle East, Asia, etc.), customs duties, import taxes, and clearance fees may apply.

These fees are the responsibility of the customer and are payable upon receipt of the package to the carrier or local customs authorities.

KAYLA has no control over these fees and cannot estimate them in advance. We recommend contacting your local customs authorities before placing your order.

6. Delivery Address

Please ensure that the delivery address provided with your order is complete and accurate, including:

Recipient’s full name
Street number and name
Postal code and city
Country
Phone number (for the carrier)
Delivery instructions (if applicable)

KAYLA cannot be held responsible for delays or delivery failures due to incorrect or incomplete addresses provided by the customer.

7. Delivery Issues

7.1. Damaged Package

If your package arrives damaged, please:

Take photos of the package and contents
Report the damage to the carrier upon delivery if possible
Contact us within 48 hours of receipt with the photos

7.2. Lost or Unreceived Package

If your package does not arrive within the indicated timeframe, contact us with your order number. We will open an investigation with the carrier.

7.3. Failed Delivery

If you are absent during delivery, the carrier will typically make another attempt or leave the package at a pickup point. Check the delivery notice or your package tracking for more information.

8. Contact Us

For any questions regarding the delivery of your order:

KAYLA
10 rue de Penthièvre
75008 Paris, France

Phone: +33 7 82 22 52 40
Email: contact@kaylaparis.com
Contact form:https://kaylaparis.com/en/contact-us/