Returns & Refunds
At KAYLA, every accessory is designed with passion and handcrafted with the utmost care. However, if you change your mind, we have a simple return policy that complies with French legislation.
Legal cooling-off period
In accordance with articles L.221-18 to L.221-28 of the French Consumer Code, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to give any reason or pay any penalty.
Return conditions
To be eligible for a return :
- The item must be unworn, unused and in perfect condition.
- It must be returned in its original packaging, with all labels intact.
- Personalized or custom-made products (made to order) cannot be returned, in accordance with article L.221-28-3° of the French Consumer Code.
Return procedure
- Contact us via our contact form or by e-mail at contact@kaylaparis.com to notify us of your return request.
- We will send you the return address and a form to include in the package.
- Return the product within 14 days of notification of your wish to cancel.
You are responsible for return shipping costs, except in the event of an error on our part or if the product is defective upon receipt.
Refund
Once the product has been received and checked, we will refund the amount of the returned item (excluding initial delivery costs) within 7 working days, using the same method of payment you used at the time of purchase.
Defective product or ordering error
If you notice a defect or an error in your order (non-conforming product), please contact us within 48 hours of receiving your package. We will take charge of the return and propose a rapid solution: replacement or refund.
Return address
(The complete address will be sent to you by e-mail after validation of your return request).
Any questions?
Don’t hesitate to contact us via the contact form or by e-mail at contact@kaylaparis.com.
We look forward to hearing from you.