Last update : December 2025<\/p>\n\n
At KAYLA<\/strong>, every accessory is designed with passion and handcrafted with the utmost care. If you’re not entirely satisfied with your purchase, or if you’ve changed your mind, we have a clear and transparent returns policy that complies with French and European consumer protection legislation. <\/p>\n\n Please read this policy carefully before making a purchase.<\/p>\n\n In accordance with the European Directive on consumer rights<\/strong> and Articles L.221-18 to L.221-28 of the French Consumer Code<\/strong>, you have the right to cancel your order within 14 calendar days<\/strong> from the date of receipt, without having to give any reason or pay any penalty.<\/p>\n\n This right of withdrawal applies to all products purchased on our website kaylaparis.com<\/a>, subject to the conditions set out below.<\/p>\n\n To be eligible for a return, the following conditions must be met:<\/p>\n\n In accordance with article L.221-28-3\u00b0 of the French Consumer Code<\/strong>, the following items cannot be returned:<\/p>\n\n To initiate a return, please follow these steps:<\/p>\n\n ⚠️ Important :<\/strong> Return shipping costs are at the customer’s expense, except in the case of an error on our part or a defective product upon receipt.<\/p>\n\n Once we have received and inspected your returned item, we will send you an e-mail notification confirming receipt and status of your refund.<\/p>\n\n If your return is approved :<\/p>\n\n Included in reimbursement :<\/strong><\/p>\n\n Not included in reimbursement :<\/strong><\/p>\n\n If you have not received your refund within the specified period :<\/p>\n\n If you receive a defective, damaged or incorrect product, we sincerely apologize for any inconvenience. In such cases, KAYLA will cover all return shipping costs and offer a replacement or a full refund. <\/p>\n\n Please contact us within 48 hours<\/strong> of receiving your order with the following information:<\/p>\n\n After examining your request, we will provide you with instructions on how to return the item at our expense and will offer you either a replacement<\/strong> or a full refund<\/strong> (including the initial delivery charge).<\/p>\n\n Exchanges are subject to product availability. If you wish to exchange an item for a different size, color or product : <\/p>\n\n Note:<\/strong> If the desired product is no longer available, we will issue a full refund.<\/p>\n\n In accordance with applicable consumer protection legislation (articles L.217-4 to L.217-14 of the French Consumer Code), KAYLA is obliged to deliver products that conform to the contract. This warranty covers defects in conformity existing at the time of delivery for a period of 2 years<\/strong> from the date of delivery. <\/p>\n\n KAYLA is bound by the guarantee of hidden defects in the item sold which render it unfit for the use for which it was intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would only have given a lesser price for it, if he had known of them (articles 1641 to 1649 of the French Civil Code).<\/p>\n\n Please note<\/strong> Do not send returns without contacting us first. The complete return address will be sent to you by e-mail after your return request has been validated. <\/p>\n\n This procedure ensures that your return is properly tracked and efficiently processed.<\/p>\n\n If you have any questions about returns, refunds or exchanges, please contact our customer service department:<\/p>\n\n KAYLA<\/strong> Phone:<\/strong> +33 7 82 22 52 40<\/a> Opening hours:<\/strong> Monday to Friday, 9am to 6pm (Paris time)<\/p>\n\n We undertake to respond to all requests within 48 working hours<\/strong>.<\/p>\n\n If you are not satisfied with our response or if you wish to resolve a dispute, you can :<\/p>\n\n1. Right of withdrawal (14 days)<\/strong><\/h2>\n\n
2. Conditions of Eligibility for Return<\/strong><\/h2>\n\n
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2.1. Non-returnables<\/strong><\/h3>\n\n
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3. Return procedure<\/strong><\/h2>\n\n
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4. Refunds<\/strong><\/h2>\n\n
4.1. Refund processing<\/strong><\/h3>\n\n
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4.2. Refund amount<\/strong><\/h3>\n\n
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4.3. Late or Missing Refunds<\/strong><\/h3>\n\n
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5. Defective or non-conforming products<\/strong><\/h2>\n\n
5.1. How to report a defective product<\/strong><\/h3>\n\n
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6. Exchanges<\/strong><\/h2>\n\n
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7. Legal warranties<\/strong><\/h2>\n\n
7.1. Legal Warranty of Conformity<\/strong><\/h3>\n\n
7.2. Hidden defects guarantee<\/strong><\/h3>\n\n
8. Return address<\/strong><\/h2>\n\n
9. Contact us<\/strong><\/h2>\n\n
10. Dispute Resolution<\/strong><\/h2>\n\n