{"id":4904,"date":"2025-12-12T15:16:33","date_gmt":"2025-12-12T14:16:33","guid":{"rendered":"https:\/\/kaylaparis.com\/delivery-policy\/"},"modified":"2025-12-15T19:28:42","modified_gmt":"2025-12-15T18:28:42","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/kaylaparis.com\/en\/delivery-policy\/","title":{"rendered":"Delivery Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"delivery-policy\">Delivery Policy<\/h2>\n\n\n\n<p>Last updated: December 2025<\/p>\n\n\n\n<p>At <strong>KAYLA<\/strong>, we are committed to delivering your handcrafted leather creations in the best conditions and within the best timeframes. This page details our shipping zones, rates, delivery times, and partner carriers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-shipping-zones-and-rates\"><strong>1. Shipping Zones and Rates<\/strong><\/h2>\n\n\n\n<p>We ship worldwide. Shipping costs are calculated based on your geographic zone:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Zone<\/strong><\/td><td><strong>Countries Included<\/strong><\/td><td><strong>Shipping Cost<\/strong><\/td><\/tr><tr><td><strong>Europe (EU)<\/strong><\/td><td>France, Germany, Belgium, Luxembourg, Netherlands, Spain, Italy, Portugal, Ireland, Austria, Denmark, Sweden, Finland, Greece, Poland, Hungary, Romania, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Malta, Cyprus, Bulgaria, Croatia<\/td><td><strong>\u20ac9.00<\/strong><\/td><\/tr><tr><td><strong>Europe (non-EU)<\/strong><\/td><td>Switzerland, Norway, Iceland, United Kingdom, Liechtenstein<\/td><td><strong>\u20ac19.00<\/strong><\/td><\/tr><tr><td><strong>Americas<\/strong><\/td><td>United States, Canada, Mexico, Brazil, Argentina, Chile, Colombia, Panama, Paraguay, Uruguay, Venezuela<\/td><td><strong>\u20ac49.00<\/strong><\/td><\/tr><tr><td><strong>Middle East<\/strong><\/td><td>Saudi Arabia, Bahrain, United Arab Emirates, Jordan, Kuwait, Lebanon, Oman, Qatar, Turkey<\/td><td><strong>\u20ac59.00<\/strong><\/td><\/tr><tr><td><strong>Africa<\/strong><\/td><td>Morocco, Algeria, Tunisia, South Africa, Egypt<\/td><td><strong>\u20ac49.00<\/strong><\/td><\/tr><tr><td><strong>Asia &amp; Oceania<\/strong><\/td><td>China, Japan, South Korea, India, Thailand, Vietnam, Australia, New Zealand<\/td><td><strong>\u20ac59.00<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Shipping costs are displayed in your cart before checkout and are clearly indicated during the payment process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-delivery-times\"><strong>2. Delivery Times<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-1-processing-time\"><strong>2.1. Processing Time<\/strong><\/h3>\n\n\n\n<p>All orders are processed and shipped within <strong>1 business day<\/strong> (Monday to Saturday, excluding public holidays).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-2-estimated-transit-times\"><strong>2.2. Estimated Transit Times<\/strong><\/h3>\n\n\n\n<p>Once your order has been shipped, estimated delivery times are as follows:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Zone<\/strong><\/td><td><strong>Estimated Delivery Time<\/strong><\/td><\/tr><tr><td><strong>Europe (EU)<\/strong><\/td><td>3 to 5 business days<\/td><\/tr><tr><td><strong>Europe (non-EU)<\/strong><\/td><td>5 to 10 business days<\/td><\/tr><tr><td><strong>Americas<\/strong><\/td><td>5 to 10 business days<\/td><\/tr><tr><td><strong>Middle East<\/strong><\/td><td>5 to 10 business days<\/td><\/tr><tr><td><strong>Africa<\/strong><\/td><td>5 to 10 business days<\/td><\/tr><tr><td><strong>Asia &amp; Oceania<\/strong><\/td><td>5 to 10 business days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>&#x1f4e6; Total Estimated Time:<\/strong> Processing time (1 business day) + Transit time based on your zone.<br><em>Example for Europe (EU): 1 + 3 to 5 = 4 to 6 business days total.<\/em><\/p>\n\n\n\n<p><strong>Note:<\/strong> These times are estimates and may vary depending on peak periods (sales, holiday season), weather conditions, or customs procedures for international deliveries.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3-shipping-carriers\"><strong>3. Shipping Carriers<\/strong><\/h2>\n\n\n\n<p>To ensure fast and secure delivery of your orders, we work with trusted international carriers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chronopost<\/strong><\/li>\n\n\n\n<li><strong>Colissimo<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The carrier is selected by KAYLA based on destination and availability to ensure the best possible service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4-order-tracking\"><strong>4. Order Tracking<\/strong><\/h2>\n\n\n\n<p>Once your order has been shipped, you will receive a confirmation email containing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your <strong>tracking number<\/strong><\/li>\n\n\n\n<li>A <strong>direct link<\/strong> to the carrier&#8217;s tracking page<\/li>\n<\/ul>\n\n\n\n<p>You can track your package in real-time until delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"5-customs-duties-and-import-taxes\"><strong>5. Customs Duties and Import Taxes<\/strong><\/h2>\n\n\n\n<p><strong>&#x26a0;&#xfe0f; Important for deliveries outside the European Union:<\/strong><\/p>\n\n\n\n<p>For orders shipped to countries <strong>outside the European Union<\/strong> (Switzerland, United Kingdom, United States, Canada, Middle East, Asia, etc.), <strong>customs duties, import taxes, and clearance fees<\/strong> may apply.<\/p>\n\n\n\n<p>These fees are the <strong>responsibility of the customer<\/strong> and are payable upon receipt of the package to the carrier or local customs authorities.<\/p>\n\n\n\n<p>KAYLA has no control over these fees and cannot estimate them in advance. We recommend contacting your local customs authorities before placing your order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"6-delivery-address\"><strong>6. Delivery Address<\/strong><\/h2>\n\n\n\n<p>Please ensure that the delivery address provided with your order is <strong>complete and accurate<\/strong>, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recipient&#8217;s full name<\/li>\n\n\n\n<li>Street number and name<\/li>\n\n\n\n<li>Postal code and city<\/li>\n\n\n\n<li>Country<\/li>\n\n\n\n<li>Phone number (for the carrier)<\/li>\n\n\n\n<li>Delivery instructions (if applicable)<\/li>\n<\/ul>\n\n\n\n<p>KAYLA cannot be held responsible for delays or delivery failures due to incorrect or incomplete addresses provided by the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"7-delivery-issues\"><strong>7. Delivery Issues<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"7-1-damaged-package\"><strong>7.1. Damaged Package<\/strong><\/h3>\n\n\n\n<p>If your package arrives damaged, please:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Take photos of the package and contents<\/li>\n\n\n\n<li>Report the damage to the carrier upon delivery if possible<\/li>\n\n\n\n<li>Contact us within <strong>48 hours<\/strong> of receipt with the photos<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"7-2-lost-or-unreceived-package\"><strong>7.2. Lost or Unreceived Package<\/strong><\/h3>\n\n\n\n<p>If your package does not arrive within the indicated timeframe, contact us with your order number. We will open an investigation with the carrier.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"7-3-failed-delivery\"><strong>7.3. Failed Delivery<\/strong><\/h3>\n\n\n\n<p>If you are absent during delivery, the carrier will typically make another attempt or leave the package at a pickup point. Check the delivery notice or your package tracking for more information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"8-contact-us\"><strong>8. Contact Us<\/strong><\/h2>\n\n\n\n<p>For any questions regarding the delivery of your order:<\/p>\n\n\n\n<p><strong>KAYLA<\/strong><strong><br><\/strong>10 rue de Penthi\u00e8vre<br>75008 Paris, France<\/p>\n\n\n\n<p><strong>Phone:<\/strong> <a href=\"tel:+33 7 82 22 52 40\">+33 7 82 22 52 40<\/a><br><strong>Email:<\/strong> <a href=\"mailto:contact@kaylaparis.com\">contact@kaylaparis.com<\/a><br><strong>Contact form:<\/strong><a href=\"https:\/\/kaylaparis.com\/en\/contact-us\/\">https:\/\/kaylaparis.com\/en\/contact-us\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Delivery Policy Last updated: December 2025 At KAYLA, we are committed to delivering your handcrafted leather creations in the best conditions and within the best timeframes. This page details our shipping zones, rates, delivery times, and partner carriers. 1. Shipping Zones and Rates We ship worldwide. Shipping costs are calculated based on your geographic zone: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"class_list":["post-4904","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivery Policy - Kayla<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kaylaparis.com\/en\/delivery-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery Policy - Kayla\" \/>\n<meta property=\"og:description\" content=\"Delivery Policy Last updated: December 2025 At KAYLA, we are committed to delivering your handcrafted leather creations in the best conditions and within the best timeframes. This page details our shipping zones, rates, delivery times, and partner carriers. 1. Shipping Zones and Rates We ship worldwide. Shipping costs are calculated based on your geographic zone: [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kaylaparis.com\/en\/delivery-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Kayla\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-15T18:28:42+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/delivery-policy\\\/\",\"url\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/delivery-policy\\\/\",\"name\":\"Delivery Policy - Kayla\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/#website\"},\"datePublished\":\"2025-12-12T14:16:33+00:00\",\"dateModified\":\"2025-12-15T18:28:42+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/delivery-policy\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kaylaparis.com\\\/en\\\/delivery-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/delivery-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/home\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Delivery Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/\",\"name\":\"Kayla\",\"description\":\"Sculpt\u00e9s dans le cuir, pens\u00e9s pour marquer.\",\"publisher\":{\"@id\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/#organization\",\"name\":\"Kayla\",\"url\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/kaylaparis.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Logotype_Black-1.png\",\"contentUrl\":\"https:\\\/\\\/kaylaparis.com\\\/wp-content\\\/uploads\\\/2024\\\/12\\\/Logotype_Black-1.png\",\"width\":1973,\"height\":481,\"caption\":\"Kayla\"},\"image\":{\"@id\":\"https:\\\/\\\/kaylaparis.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Delivery Policy - Kayla","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kaylaparis.com\/en\/delivery-policy\/","og_locale":"en_US","og_type":"article","og_title":"Delivery Policy - Kayla","og_description":"Delivery Policy Last updated: December 2025 At KAYLA, we are committed to delivering your handcrafted leather creations in the best conditions and within the best timeframes. This page details our shipping zones, rates, delivery times, and partner carriers. 1. Shipping Zones and Rates We ship worldwide. Shipping costs are calculated based on your geographic zone: [&hellip;]","og_url":"https:\/\/kaylaparis.com\/en\/delivery-policy\/","og_site_name":"Kayla","article_modified_time":"2025-12-15T18:28:42+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/kaylaparis.com\/en\/delivery-policy\/","url":"https:\/\/kaylaparis.com\/en\/delivery-policy\/","name":"Delivery Policy - Kayla","isPartOf":{"@id":"https:\/\/kaylaparis.com\/en\/#website"},"datePublished":"2025-12-12T14:16:33+00:00","dateModified":"2025-12-15T18:28:42+00:00","breadcrumb":{"@id":"https:\/\/kaylaparis.com\/en\/delivery-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kaylaparis.com\/en\/delivery-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/kaylaparis.com\/en\/delivery-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/kaylaparis.com\/en\/home\/"},{"@type":"ListItem","position":2,"name":"Delivery Policy"}]},{"@type":"WebSite","@id":"https:\/\/kaylaparis.com\/en\/#website","url":"https:\/\/kaylaparis.com\/en\/","name":"Kayla","description":"Sculpt\u00e9s dans le cuir, pens\u00e9s pour marquer.","publisher":{"@id":"https:\/\/kaylaparis.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kaylaparis.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/kaylaparis.com\/en\/#organization","name":"Kayla","url":"https:\/\/kaylaparis.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/kaylaparis.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/kaylaparis.com\/wp-content\/uploads\/2024\/12\/Logotype_Black-1.png","contentUrl":"https:\/\/kaylaparis.com\/wp-content\/uploads\/2024\/12\/Logotype_Black-1.png","width":1973,"height":481,"caption":"Kayla"},"image":{"@id":"https:\/\/kaylaparis.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/kaylaparis.com\/en\/wp-json\/wp\/v2\/pages\/4904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kaylaparis.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kaylaparis.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kaylaparis.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kaylaparis.com\/en\/wp-json\/wp\/v2\/comments?post=4904"}],"version-history":[{"count":8,"href":"https:\/\/kaylaparis.com\/en\/wp-json\/wp\/v2\/pages\/4904\/revisions"}],"predecessor-version":[{"id":4953,"href":"https:\/\/kaylaparis.com\/en\/wp-json\/wp\/v2\/pages\/4904\/revisions\/4953"}],"wp:attachment":[{"href":"https:\/\/kaylaparis.com\/en\/wp-json\/wp\/v2\/media?parent=4904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}